FAQ

 

 

      1. How long does delivery take?
        Orders are shipped within 2 business days. Delivery times:

        • Norway: 4-6 business days

        • UK & Ireland: 8-11 business days

        • Europe: 8-11 business days

        • Rest of the world: 8-11 business days

      2. How much does shipping cost?

        • Norway: Free for orders over 2500 NOK (€220). Otherwise, 150 NOK (€12).

        • UK & Ireland: 350 NOK (€30)

        • Europe: 350 NOK (€30)

        • Rest of the world: 400 NOK (€35)

      3. Can I track my order?
        Yes, a tracking code will be sent to your email once your order ships.

      4. What if I want to return an item?
        Returns are accepted within 14 days if the item is unused and in original packaging. Contact hello@normandielinen.com for help.

      5. What happens if my package is lost or damaged?
        Once shipped, the package is your responsibility. Please contact the postal service for assistance.

      6. Are customs fees or duties applied for deliveries to Norway?
        No, all taxes and fees for deliveries to Norway are included. The price you see at checkout is the final price you pay.

      7. Are customs fees included in shipping for other countries?
        No, customs fees and taxes are the recipient’s responsibility and not included in shipping costs.

      8. Can I change my shipping address after ordering?
        No, once dispatched, the address cannot be changed.

      9. How do I contact customer support?
        Send us a mail at anytime here